Share
the six principles of service excellence
Theo Gilbert-Jamison
(Author)
·
Authorhouse
· Paperback
the six principles of service excellence - Gilbert-Jamison, Theo
Choose the list to add your product or create one New List
✓ Product added successfully to the Wishlist.
Go to My Wishlists
Origin: U.S.A.
(Import costs included in the price)
It will be shipped from our warehouse between
Monday, August 12 and
Monday, August 19.
You will receive it anywhere in United Kingdom between 1 and 3 business days after shipment.
Synopsis "the six principles of service excellence"
In reading this book, you will find that The Six Principles of Service Excellence IS: - A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee performance and service excellence. - More than a theory or concept. It is a process that is effectively used in many healthcare, financial, legal, hospitality and food service organizations today by skilled and knowledgeable performance consultants and leaders. You will further come to realize that The Six Principles of Service Excellence IS NOT: - A quick-fix. It is not about herding a group of employees through a 2-4 hour customer service workshop and calling it a day. - For everyone, nor every organization. Without 100% commitment and involvement from senior leadership, it will not thrive. - A superficial, Pep Rally. It is about making sound decisions and implementing interventions that will create lasting results.
- 0% (0)
- 0% (0)
- 0% (0)
- 0% (0)
- 0% (0)
All books in our catalog are Original.
The book is written in English.
The binding of this edition is Paperback.
✓ Producto agregado correctamente al carro, Ir a Pagar.