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101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones
Andrew Griffiths
(Author)
·
Allen & Unwin
· Paperback
101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones - Griffiths, Andrew
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Origin: U.S.A.
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Friday, August 02.
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Synopsis "101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones"
Full of practical tips to improve customer service and maintain a level of excellence, this resource helps businesses attract new customers and keep regular customers coming back. Suggestions include understanding customers, using a personalized approach, managing customers over the Internet and telephone, overseeing internal customer service, and stepping in when things go wrong. Helpful tips, such as giving regular customers a contact number for outside normal business hours, offer great ideas for speeding up customer-service transactions for busy owners and managers. Also included are checklists to gauge customer service satisfaction, handle customer complaints effectively, and analyze competition efficiently.
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All books in our catalog are Original.
The book is written in English.
The binding of this edition is Paperback.
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