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A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
Andrew Waite
(Author)
·
CRC Press
· Hardcover
A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction - Waite, Andrew
£ 157.50
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Synopsis "A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction"
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
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All books in our catalog are Original.
The book is written in English.
The binding of this edition is Hardcover.
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