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Customer Responsive Management: The Flexible Advantage
Frank Davis
(Author)
·
Karl Manrodt
(Author)
·
Wiley
· Paperback
Customer Responsive Management: The Flexible Advantage - Davis, Frank ; Manrodt, Karl
£ 23.39
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Synopsis "Customer Responsive Management: The Flexible Advantage"
This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.
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All books in our catalog are Original.
The book is written in English.
The binding of this edition is Paperback.
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