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Customer Service Excellence
Catherine Mattiske (Author)
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Tpc - The Performance Company Pty Limited
· Paperback
Customer Service Excellence - Catherine Mattiske
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Origin: Spain
(Import costs included in the price)
It will be shipped from our warehouse between
Monday, August 05 and
Monday, August 12.
You will receive it anywhere in United Kingdom between 1 and 3 business days after shipment.
Synopsis "Customer Service Excellence"
Customer Service Excellence is a mini-training program in a book designed for customer service professionals, customer service representatives, sales people and business professionals.Customer Service Excellence combines self-study with realistic workplace activities to build advanced knowledge of customer service principles.In a selling situation this Learning Short-take helps to uncover customer needs and sell the value of the produce on benefits rather than just price. In a customer service environment this Learning Short-take helps to listen to the voice of the customer, responding to their stated needs and uncovering their unstated needs.The book includes free downloadable job aids and tools.
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All books in our catalog are Original.
The book is written in English.
The binding of this edition is Paperback.
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