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Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone
Stephen Coscia
(Author)
·
CRC Press
· Hardcover
Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone - Coscia, Stephen
£ 162.00
£ 180.00
You save: £ 18.00
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Synopsis "Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone"
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.;
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All books in our catalog are Original.
The book is written in English.
The binding of this edition is Hardcover.
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