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Let Me Speak to the Manager!
Daniel M. Boland
(Author)
·
Resource Publications (CA)
· Hardcover
Let Me Speak to the Manager! - Boland, Daniel M.
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Origin: U.S.A.
(Import costs included in the price)
It will be shipped from our warehouse between
Monday, August 12 and
Monday, August 19.
You will receive it anywhere in United Kingdom between 1 and 3 business days after shipment.
Synopsis "Let Me Speak to the Manager!"
Once your customer asks to speak to the manager, your business is on the line and your reputation is at risk. If you do not handle the situation sensitively, it's all downhill from there. Let Me Speak to the Manager! teaches how to keep customers from reaching the point of total frustration. Dr. Boland presents an in-depth explanation of how a manager's influence and leadership can change employee attitudes. The key to avoiding unpleasant events is to make sure they do not occur. Let Me Speak to the Manager! teaches how to work with salespeople, employees, and customers.
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All books in our catalog are Original.
The book is written in English.
The binding of this edition is Hardcover.
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