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Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service is Alive
Charles Ryan Minton
(Author)
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Lioncrest Publishing
· Hardcover
Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service is Alive - Minton, Charles Ryan
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Origin: U.S.A.
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Friday, July 26 and
Friday, August 02.
You will receive it anywhere in United Kingdom between 1 and 3 business days after shipment.
Synopsis "Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service is Alive"
By providing your customers and guests with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what most managers forget is that great customer service starts with happy employees. To take your organization to the next level, you need to work from the inside out. In Thanks for Coming In Today, Charles Ryan Minton, president of CRM Hospitality and Consulting, shows you how to build and retain an all-star customer service team by establishing an environment in which employees can thrive. He explains how to empower your staff so that they can turn complaints into kudos, identify potential problems before they occur, and make even the minutest detail of a patron's experience memorable. With this book, you'll find immediate, low-cost solutions to transform your workplace culture into a customer-centric enterprise. Your employees and customers will be pleased--and so will you.
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All books in our catalog are Original.
The book is written in English.
The binding of this edition is Hardcover.
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