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The DNA of Customer Experience: How Emotions Drive Value
C. Shaw
(Author)
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Palgrave MacMillan
· Paperback
The DNA of Customer Experience: How Emotions Drive Value - Shaw, C.
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Origin: U.S.A.
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It will be shipped from our warehouse between
Wednesday, July 17 and
Wednesday, July 24.
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Synopsis "The DNA of Customer Experience: How Emotions Drive Value"
As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.
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All books in our catalog are Original.
The book is written in English.
The binding of this edition is Paperback.
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