Share
The New Paradigm in Customer Service. Chatbots: Omnichannel, Customized, Automated, Exponential
Ricardo Luis Parés Arce
(Author)
·
Gustavo Ricardo Parés Arce
(Author)
·
Primedia Elaunch LLC
· Paperback
The New Paradigm in Customer Service. Chatbots: Omnichannel, Customized, Automated, Exponential - Parés Arce, Ricardo Luis ; Parés Arce, Gustavo Ricardo
Choose the list to add your product or create one New List
✓ Product added successfully to the Wishlist.
Go to My Wishlists
Origin: U.S.A.
(Import costs included in the price)
It will be shipped from our warehouse between
Friday, July 19 and
Friday, July 26.
You will receive it anywhere in United Kingdom between 1 and 3 business days after shipment.
Synopsis "The New Paradigm in Customer Service. Chatbots: Omnichannel, Customized, Automated, Exponential"
The inspiration to write this book stems from the difficulties that we experienced when we first engaged in the practice of Artificial Intelligence and Cognitive Computing in Mexico. We had to tackle the subject at a time when there was not a clear direction as to how these technologies would revolutionize the world and lead to a digital transformation.Throughout this time, we have both witnessed and participated in the different ways in which technology has been changing the aspects of modern society, from enterprise processes to people's way of life.This book explores the concept and the different uses and actual benefits resulting from the phenomenon of chatbots at present times, thanks to its versatility and relevance. They have, without a doubt, become one of the best options for starting a company's digitization process, and one of the best tools for transforming the customer experience.