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Profit-Driven Customer Service: Tuning and Exploiting a Necessary Function So It Multiplies Profit
Randy MacLean
(Author)
·
Createspace Independent Publishing Platform
· Paperback
Profit-Driven Customer Service: Tuning and Exploiting a Necessary Function So It Multiplies Profit - MacLean, Randy
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Origin: U.S.A.
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Friday, July 19.
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Synopsis "Profit-Driven Customer Service: Tuning and Exploiting a Necessary Function So It Multiplies Profit"
Customer service is not only an important function for every company, it can be a powerful tool to drive cash-flow, profits and growth.And not just for the obvious reasons.In this book, Randy MacLean shows how a sophisticated approach to the structure and deployment of a two-tier customer service capability can significantly accelerate a company's growth and market share, and multiply profit rates.The new approach supports and magnifies the unseen profit dynamics that drive the economics of every business. The result of a decade of advanced analytical work and insights from the world's most profitable companies, this surprising approach can put any company into a leadership position while delivering world-class customer service.The book features an inventory of policies and techniques every executive will want when they're planning, training and implementing a world-class concierge customer service group.
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All books in our catalog are Original.
The book is written in English.
The binding of this edition is Paperback.
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