Share
Quality management in service
Josinaldo Dias
(Author)
·
Our Knowledge Publishing
· Paperback
Quality management in service - Dias, Josinaldo
Choose the list to add your product or create one New List
✓ Product added successfully to the Wishlist.
Go to My Wishlists
Origin: U.S.A.
(Import costs included in the price)
It will be shipped from our warehouse between
Friday, July 12 and
Friday, July 19.
You will receive it anywhere in United Kingdom between 1 and 3 business days after shipment.
Synopsis "Quality management in service"
The main objective of quality comprises in the reliability and delivery of what was promised being essential for the excellence of a service, because with it is notorious the satisfaction of internal and external customers of any institution. This can be analyzed through opinion polls and from these surveys make improvements in the necessary areas. This work seeks, through bibliographic analysis, to highlight the main concepts related to service quality management, and to present the application of its tools in the daily business life
- 0% (0)
- 0% (0)
- 0% (0)
- 0% (0)
- 0% (0)
All books in our catalog are Original.
The book is written in English.
The binding of this edition is Paperback.
✓ Producto agregado correctamente al carro, Ir a Pagar.
