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The Customer is not Always Right
Kenneth Santana (Author)
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Lulu Publishing Services
· Paperback
The Customer is not Always Right - Kenneth Santana
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Origin: U.S.A.
(Import costs included in the price)
It will be shipped from our warehouse between
Friday, July 12 and
Friday, July 19.
You will receive it anywhere in United Kingdom between 1 and 3 business days after shipment.
Synopsis "The Customer is not Always Right"
Since the beginning of time, businesses around the world have been catering to customers' needs and customers have been getting their way based on one important fact: they are always right. Or are they? Kenneth Santana relies on twenty-five years of experience working in the restaurant business to share advice from the trenches that will help employees deal with all aspects of the customer relationship and, in turn, help customers understand what occurs behind the scenes while dining out. Santana's wisdom includes the reasons why it is inconvenient to ask for a table change, how to correctly order off the menu, why it is important to tip, and how to make the dreaded Black Friday experience more pleasant. Through honest feedback, Santana encourages employees and customers to emerge from what has become a very dysfunctional relationship and develop a mutually respectful connection.
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All books in our catalog are Original.
The book is written in English.
The binding of this edition is Paperback.
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