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When Consumers Complain
Arthur Best (Author)
·
Columbia University Press
· Hardcover
When Consumers Complain - Arthur Best
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Origin: U.S.A.
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Synopsis "When Consumers Complain"
This book analyzes the legal challenges of consumer protection and product liability, focusing on the methods by which consumers can express dissatisfaction with products and their shortcomings. While consumer complaints are widespread and varied, often neither individual buyers are compensated nor is the whole class of consumers informed of defective products. Best calls for improvements that can make businesses more accountable, including mediation, arbitration, legal services, and small claims court, emphasizing how better behavior by businesses can also be good business.
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All books in our catalog are Original.
The book is written in English.
The binding of this edition is Hardcover.
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